Did not work for me in Europe... Very frustrating

I would like to cancel this purchase. I bought this to help me in Europe however not only it was extremely difficult slow to download the maps, many times I had to redownload the same maps then told me that the maps were not available when I wanted to use them. Also, although I was suppose to use them, I was told I needed Wifi to use it when I was told this product would work offline. This product was useless and also not user friendly. I was extremely frustrated with CoPilot and wish to get my money back. I bought the upgrade and this was a waste of money.

cdjen about CoPilot GPS Navigation, v9.6.4.100